Privacy Policy

1. Introduction

soltiqasa ("we," "our," or "us") operates corporate housing services in Malaysia. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia.

We are committed to protecting your privacy and handling your personal data with transparency and respect. This policy applies to all personal information we collect through our website, property bookings, and business operations.

For privacy-related questions or concerns, contact us at [email protected]

2. Information We Collect

Personal Information You Provide

We collect information you voluntarily provide when booking properties or contacting us, including name, email address, phone number, company affiliation, billing address, payment information, passport or identification details for lease agreements, and emergency contact information.

Automatically Collected Information

When you visit our website, we may automatically collect IP address, browser type, device information, pages visited and time spent, referring website, and geographic location data.

Information from Third Parties

We may receive information from your employer if they arrange accommodation on your behalf, payment processors regarding transaction completion, and background check services for property security purposes.

3. How We Use Your Information

We use your personal data for the following purposes:

• Processing and managing property bookings
• Providing customer support and responding to inquiries
• Processing payments and maintaining financial records
• Communicating about booking confirmations, property access, and service updates
• Maintaining property security and safety protocols
• Improving our services and website functionality
• Complying with legal obligations and resolving disputes
• Sending marketing communications (with your consent)

4. Legal Basis for Processing

We process your personal data based on:

• Contractual Necessity: To fulfill our obligations under booking agreements and provide housing services
• Legitimate Interests: To operate our business, improve services, and maintain property security
• Legal Obligation: To comply with Malaysian laws, tax requirements, and legal proceedings
• Consent: For marketing communications and optional services

5. Data Sharing and Disclosure

We may share your information with:

• Service Providers: Payment processors, housekeeping services, maintenance contractors, IT and website hosting providers
• Business Partners: Property owners for properties we manage on their behalf
• Corporate Clients: Your employer if they arranged the accommodation and authorized data sharing
• Legal Authorities: When required by law, court order, or to protect our legal rights

We do not sell your personal information to third parties. All third-party service providers are contractually obligated to protect your data and use it only for specified purposes.

6. Data Retention

We retain personal data for different periods depending on its purpose:

• Booking and contract information: 7 years after tenancy end (for legal and tax compliance)
• Payment records: 7 years (per Malaysian tax requirements)
• Marketing communications: Until you unsubscribe or withdraw consent
• Website analytics: 2 years
• Support communications: 3 years

After retention periods expire, we securely delete or anonymize personal data.

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies. For detailed information about cookies we use, their purposes, and how to manage them, please see our Cookie Policy.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including:

• Encryption of data in transit and at rest
• Secure server infrastructure with access controls
• Regular security assessments and updates
• Employee training on data protection practices
• Restricted access to personal data on a need-to-know basis

While we strive to protect your data, no internet transmission is completely secure. Please use secure networks when accessing your booking information.

9. Your Rights

Under Malaysian PDPA, you have the right to:

• Access: Request copies of your personal data we hold
• Correction: Request correction of inaccurate or incomplete data
• Withdrawal of Consent: Withdraw consent for processing (where consent is the legal basis)
• Restriction: Request limitation of processing in certain circumstances
• Data Portability: Receive your data in a structured, commonly used format
• Objection: Object to processing based on legitimate interests

To exercise these rights, contact us at [email protected]. We will respond within 21 days.

10. International Data Transfers

Your personal data is primarily stored and processed in Malaysia. If we transfer data internationally (for example, to cloud service providers), we ensure appropriate safeguards are in place, including standard contractual clauses and verification of adequate data protection measures.

11. Children's Privacy

Our services are intended for adults aged 18 and over. We do not knowingly collect personal information from individuals under 18. If we become aware that we have collected data from a minor without parental consent, we will delete it promptly.

12. Marketing Communications

With your consent, we may send you marketing communications about our services, special offers, and property updates. You can unsubscribe at any time using the link in our emails or by contacting us at [email protected].

13. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website and updating the "Last Updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.

14. Contact Information

For questions, concerns, or to exercise your privacy rights, contact us:

15. Complaints

If you believe we have not handled your personal data appropriately, please contact us first. If you remain unsatisfied, you may lodge a complaint with the Personal Data Protection Department of Malaysia.